Took 2 hrs for delivery to arrive and was luke warm despite being told it was being remade fresh. Then only received 3/4 of the order. Was told they wouldmake the balance straight away and send it out but took another hour to arrive despite living a 5 minute drive from the restaurant. No calls were received to explain any delay.
Got a phone call after we ordered saying they had ran out of the meatballs so needed to pick something else. 2 hours later food came (no apology for taking hours), pasta was average, onion rings bad and cold. Normally love Gratzi but this has been our last few orders that have been horrible. Won’t order again.
Really sorry we tried you but the pizzas were like eating cooked doughy bread far to thick didn't seem authentic or home made amd very poor for a restaurant quality
Ordered at 7.40pm,estimated delivery was 8.10.arrived at 9.50pm. Would understand slightly more if it was the weekend,although 2 hours is still pretty unacceptable
Probably the best takeaway meal I’ve ever had.
I pre ordered @15:45 and delivery was to be 16:40. It didn’t arrive until 18:45 after 2 calls. Very disappointed. The food was great but spoiled my whole night plan
We were so disappointed we couldn't come to the restaurant as my son was unwell. However, we realised you delivered and were delighted. The food was excellent and very quickly delivered. Many thanks
sadly pasta was cold and over cooked . calamari were soggy like they have been cooked a while back .